Setting up your resolve account? Here we will walk through each step to get your account set up successfully.

TABLE OF CONTENTS

• Let’s Get Started
  • Create Account 
  • Mutli-Factor Authentication (MFA)
    • Setting Up MFA – APP (Preferred)
    • Authenticator App Info
      • Google Authenticator App
      • Microsoft Authenticator App
      • Twilio Authy Authenticator
    • Setting Up MFA – SMS (Not Preferred) 
    • Looking for something else?

Let’s Get Started

Create Account 

You will receive an email with a link to set up your account. This email link will expire after 24 hours or after it is clicked. If you need a new link, please reach out to your Project or Customer Success manager and they will send a new link. Once you have clicked the link you will be taken to resolve account setup form. You can upload a profile picture and fill out the text fields (all required).  Cell phone will need to have country selected and password must be 10 characters long.

Mutli-Factor Authentication (MFA)

MFA is an extra layer of security that verifies the identity of a user. Depending on the account MFA set up will be required. If required, you will need to select an Authenticator App to use for your MFA. You can also use SMS verification as your MFA but it is not preferred. Some options are Google Authenticator, Authy, Microsoft authenticator, along with many more in the app store.

Setting Up MFA – APP (Preferred)

1.  Select Authenticator App as your MFA selection. (App)
   
   
   
   
2. Once you've selected the Authenticator app you'll need to open your app and scan the barcode on the screen.

    3. Once scanned your Authenticator App will show a Multi-Factor Authentication Code. Enter that into the boxes on the screen. 

If successful you will be given a list of recovery codes that you can use to login if you have misplaced your phone or do not have access to your phone at that time. Make sure to print, copy, or download the codes for future use! 

Authenticator App Info

Google Authenticator App

Download the Authenticator app for IOS or Android.

1. Tap on the plus button in the bottom right hand corner.
2. Tap Scan a QR Code.
3. Enter the code shown in the Google Authenticator app into the fields in Resolve.
4. Once verified in Resolve, make sure to print, download, or copy your recovery codes.
5. You're all set!

Microsoft Authenticator App

Download the Authenticator app for IOS or Android.

1. Tap on the three dots in the right hand corner. 
2. Tap Add Account.
3. Tap Work or School account. 
4. Tap Scan a QR code in the pop up.
5. Scan the QR code in Resolve and select Done.
6. A new account called Resolve will be added to the list of your accounts. Enter in the code associated with your Resolve account into the fields in Resolve.
7. Once verified in Resolve, make sure to print, download, or copy your recovery codes.
8. You're all set!

Twilio Authy Authenticator

Download the Authenticator app for IOS or Android.

1. Tap on the plus button to add an account.
2. Tap Scan QR Code.
3. Scan the QR code in Resolve.
4. Enter the code shown in the Authy app into the fields in Resolve. Once verified in Resolve, make sure to print, download, or copy your recovery codes.
5. You're all set!

Setting Up MFA – SMS (Not Preferred) 

1. If selecting SMS a text message will be sent to the phone number attached to the account. 
2. On the following screen enter the code you received via text

Looking for something else?

1.  Updating MFA Settings